Contact Us
If you need help with GPTImg, billing, privacy, or account access, contact us by email.
GPTImg is currently a focused product team and email is the best support channel. If you contact us with enough detail, we can usually resolve account, billing, upload, and generation issues much faster.
General support
[email protected]Use this for generation issues, account questions, upload problems, and general product feedback.
Billing and subscription
[email protected]Use this for Stripe checkout issues, subscription questions, refunds, and invoice-related requests.
Website
https://www.gptimg.aiVisit the main product site to generate images, manage credits, and review your account.
What to include in your message
A short, specific email helps us troubleshoot much faster.
- The email address used for your GPTImg account
- The page or action that caused the issue
- The approximate time the issue happened
- Any error message you saw
- A screenshot or order receipt email if the issue is related to billing
Topics we can help with
- Login and account-access problems
- Stripe subscription and credit-pack issues
- Failed generations or missing credits
- Reference image upload problems
- Privacy questions and data-related requests
Response expectations
We try to review legitimate support requests as quickly as possible, but response time can vary depending on volume and the complexity of the issue.
For billing and privacy requests, include enough identifying detail in the first message so we do not have to spend an extra round confirming your account.